How can we help?

Frequently Asked Questions


For one,two and three bedroom homes, we send a single cleaner. For four bedrooms or more, we'll send a team of two. Have a smaller place but happen to be in a hurry? Let us know and we'll see what we can do!
For safety reasons, we have a few exclusions: We don't clean any human or pet waste (bodily fluids), nor do we clean homes that are infested by any type of vermin. We only clean inside your home (no exterior windows or balconies), but do not clean inside the garage. We do not clean anything higher than what can be reached using a step-stool. We are pleased to wash your dishes and/or load them into your dishwasher, however we cannot place them back into your cabinetry as the risk of breakage is too high. We do not move furniture and / or appliances and clean around/under them only if those areas are accessible.
Nope! We have a dedicated Customer Service Team here at Maid in T.O. Give them a call at 647-557-9777 or email us at support@maidinto.ca and someone will get back to you.
Yes. We need your payment card information to make an appointment, but you will not be charged until your cleaning is completed.
No problem! You can either login to your account or email us at support@maidinto.ca and we will handle it for you. Please give us 24 hours' notice if you need to cancel, otherwise there is a $79 cancellation fee.
For our regular flat rate cleaning service, we guarantee that our cleaners will leave your place spotless. If for whatever reason you're not happy, let us know within 24 hours and we promise to send a cleaner out to take care of the problem for free. Please note that our hourly and post-renovation services are not covered by this guarantee.
We serve the City of Toronto and the surrounding municipalities. If you're not located within Toronto, let us know where you are and we'll get back to you quickly to confirm our availability.
Absolutely! Our system is set up to make sure you get the same team every time.
If your place hasn't been cleaned in a while, or if you're moving in / out, this is the cleaning for you. It includes the inside of the refrigerator, oven, empty kitchen cabinetry and baseboards.
Yup. Give us a call at 647-557-9777 and we'll work out the details with you.
Monday through Saturday, 8:30AM-5:00PM.

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